Foundations for Charting & Coding - Session 8

Front Desk 101 & Patient Navigation

The revenue cycle starts long before a claim is submitted – and your front desk is where it begins.

This recorded webinar focuses on the everyday front-office workflows that can make the difference between a smooth patient experience and problems that follow the practice all the way through billing and collections.

Key Topics:

• Front-Office Workflows: Essential techniques for registration, scheduling, demographic updates, and referral or authorization tracking.
• Patient Conversations: Clear and confident scripts for discussing copays, deductibles, and balances – without requiring staff to interpret complex insurance benefits.
• Team & Patient Communication: Discover how a few well-designed workflows and scripts can prevent confusion, missed charges, scheduling errors, and avoidable patient frustration.

Presenters: Nancy Koerber, CPM, CPC and Marnie Cabezas, Medical Practice Management Consulting, LLC

Originally presented live on October 23, 2026.

Designed for both clinicians and billing professionals, the Foundations for Charting and Coding series offers practical strategies and expert insights to help you navigate modern documentation requirements and maintain sustainable billing practices.

>>Learn more about the full series